Privacy Policy

Last updated: January 2025

1. Introduction

Billy Aircon ("we", "us", or "our") operates the website https://www.billyaircon.com.sg. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our aircon servicing services in Singapore.

By using our website, you consent to the data practices described in this policy. If you do not agree with any part of this Privacy Policy, please do not use our website or services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information when you contact us, book a service, or submit a form:

  • Full name
  • Email address
  • Phone number
  • Residential or business address
  • Aircon unit details (brand, model, type)
  • Service preferences and history

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on each page
  • Referring website or source
  • Date and time of your visit

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, maintain, and improve our aircon servicing
  • To schedule and manage service appointments
  • To respond to your enquiries and provide customer support
  • To send service reminders, follow-ups, and promotional offers (with your consent)
  • To process payments and issue invoices
  • To analyse website usage and improve our online experience
  • To comply with applicable laws and regulations

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

  • Service Partners: Trusted technicians and suppliers who assist in delivering our services
  • Analytics Providers: Third-party tools such as Google Analytics to understand website usage patterns
  • Legal Requirements: When required by law, court order, or governmental authority

5. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Service records may be retained for warranty and regulatory compliance purposes.

8. Your Rights

Under the Personal Data Protection Act (PDPA) of Singapore, you have the right to:

  • Access your personal data held by us
  • Correct any inaccurate or incomplete personal data
  • Withdraw consent for the collection, use, or disclosure of your personal data
  • Request the deletion of your personal data (subject to legal obligations)

To exercise any of these rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will take steps to delete such information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically for the latest information on our privacy practices.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: